Desktop Support
Keeping an eye on your IT, so you can focus on what really matters
Our Desktop Management features are similar to that of our Server plans. There are some differences, however, that are easily understood. We offer two levels of Desktop support – “Desktop Care” and “Desktop 800-Care”. The main difference is that the Desktop 800-Care includes everything below including a 1-800 number to our United States based, 24/7/365 Network Operations Center. This allows you to call the operations center directly for immediate remediation of any computer issues you may be having.
Regardless of whether you choose Desktop Care or our Desktop 800-Care, your computers will receive all the attention they need on a regular and routine basis to maintain their proficiency. Our support engineers will proactively conduct anti-virus and anti-spyware updates and scans, defragmentation tasks, and Windows patches on a regular schedule. This is also where we’ll be able to detect failing hardware components before they occur by hard drive S.M.A.R.T. monitoring and report monitoring.
On Site Service Needs
And just like our server plans, we charge a nominal $75 per hour repair fee – 2 hour minimum – for 5 or less computers (hardware / replacement parts additional). However, for accounts with more than 5 computers, or a server and any amount of computers, on site repair time is included (hardware / replacement parts additional). Discounted quotes for other quantity combinations. On site repairs are usually needed for the following situations: Loss of connectivity to the site where we cannot access the network; installation of new equipment (separate fees may apply); failing / defective hardware that needs to be replaced; major failures which require on site intervention for faster up time.
Remember This: You’re paying us to NOT have to show up and our services do just that –
Keep your computers running so well they don’t need to be fixed!
Features
In addition to our 24/7/365 Network Operations Center, this list of Server Features will give you an idea of how in depth our coverage can get:
Monitoring
Our software automatically monitors everything going on with your computers. These monitors are constantly watching your computer for any issues so we can respond to them before they pop up on the radar. When something does occur, we are able to access each computer and address the issue before is effects your operation.
Desktop Notifications
Direct link between VCS technicians and your staff that makes sure important messages don’t go un-noticed. This is commonly used to let clients know that updates will be done while their away, maybe telling them not to turn off a computer, or that something may change while their gone so they are aware. Other companies do their thing and leave you in the dark. Not here!
Computer Configuration & Customization
Mapped drives, user permissions, desktop layouts, settings and configurations synchronized however you want them. Do you want some employees with no access to folders and other with it? Done! Want to prevent everyone from installing programs? Done! How about making all the computer layouts identical? Done! With hundreds of configuration scripts, we can uniform your computers across the board to be as similar or dynamic as you want.
Complete Inventory
Once we begin managing your server/network, we can conduct a complete inventory of everything that is operating. And we mean everything! From every patch and software installation to the part numbers of every component. It’s your system and we’ll tell you everything you want to know and even things you don’t!
Detailed Reporting
Reports available at any time or recurring schedule that gives you a complete review of what we’re doing for you. It’s like feeling the pulse of a health patient knowing that your medicine is working.
Patch & Computer Management
Our system engineers release new patches twice a month. With the VCS Patch Management software (included), our engineers can determine what patches are needed for your specific system. Plus, they’ve already been tested so we will avoid applying patches that might not be compatible with software you’re running. We’ve never seen a nurse give a shot without checking the dosage first and that’s why we don’t just install every patch that comes down the pike.
Other management services include routine disk checks, defragmentation tasks, internet cache cleaning, and so on.
(ProActive Plan Only.)
Anti-Virus / Anti-Spyware Software
VCS installs VIPRE Enterprise software with every plan. No need to purchase extra software or licenses, unlike other companies, we include this FREE with your plan! VIPRE Enterprise delivers sophisticated antivirus, antispyware, anti-rootkit and other technologies into a seamless, tightly-integrated endpoint security solution. We’ll update all of your VIPRE software and definitions on a regular basis so you’ll always have the latest versions. Routine scans of your system will keep everything free and clear. For more information on VIPRE Enterprise, please visit their website here.
Client Portal Access
Log into the VCS client portal and view reports on your own. For added convenience, we even channel access directly to any computer that we manage for you. That’s right, be able to login remotely to any computer on your system and use it just as if you were sitting there. That’s convenience that other providers just don’t offer.
Vertical Computer Services’ Managed Services are an invoice (Net Terms) only product. Please answer some brief questions on the next page and we will provide you with a finalized formal quote within just a few hours (usually within minutes). We will work with you to schedule a site inspection and complete a technical assessment. Most deployments are done within a day or two!
Areas Covered
We provide a range of Computer Support, Network Services and IT Consulting in Passaic County, Paterson, Clifton, Bloomfield, West Orange, Wayne, Montclair, Passaic, Newark, Paterson, Hackensack, Morristown, Jersey City, Union, Belleville, North Bergen, Fort Lee, Paramus, East Hanover, Little Falls, Bergen County, Morris County, Hudson County, Union County, Essex County and throughout Northern NJ.
Local experts who can visit on-site: Passaic County Computer Support, Paterson Backup and Data Recovery, Clifton IT Consulting, Passaic County Backup and Data Recovery, Paterson IT Consulting, Clifton Network Services, Passaic County Office 365, Paterson Hosted Software, Bloomfield Cloud Computing, West Orange AVG Home Edition, and Clifton AVG Business Edition.
